Author: Julio Püschel
BlackBerry 10 – UK operators will need to do more to differentiate and establish a 4th device ecosystem
BlackBerry has finally launched its new devices featuring the new BB10 OS. Most of yesterday’s launch event coverage was around the devices features, applications, user experience and hardware. However, today was a good opportunity to look on how operators are starting to offer and position the devices within their portfolio, providing a good indication of… Read more
No one could be happier than EE with the new iPhone 5
Apple has finally launched the most expected new iPhone 5, bringing a wider screen (increased to 4”), better processor (A6) and a thinner device than its predecessors. But one of the highlights from yesterday’s presentation was the iPhone’s supporting LTE technology. This couldn’t come on a better time to EE (UK), which has just announced… Read more
Operators beginning to focus more on customer-experience management, says Julio Puschel
After a Mobile World Congress early this year full of meetings about customer-experience management (CEM), it was expected that the topic would get a lot of attention from many operators. Last week I participated in a CEM conference, and although there is no standard definition for the term, operators are starting to take customer experience… Read more
