Areas of expertise: vendor strategy, managed services, support systems, CEM, analytics
“IT/telecom convergence, increasing technical complexity and pressure on communications service providers (CSPs) to make their businesses more customer and service-centric is creating a perfect storm. Only dramatically closer operator-vendor partnerships can hope to address this.”
Kris is a Principal Analyst with Informa Telecoms & Media and heads up the Networks research program and analyst team. His main areas of expertise include vendor strategy, managed service and customer experience management although he tracks and comments on ICT topics as varied as Big Data and network sharing. Kris is actively involved in Informa’s consulting business and works on projects with a wide range of clients. He is also a frequent public speaker and industry commentator and has served as a GSMA Global Mobile Awards judge.
Kris’s team provides strategic advice to ICT clients across a broad range of topics, including Next-Generation Networks, SDN, LTE, Wi-Fi, OSS/BSS, SaaS, managed services, CEM and other emerging technologies and business models.
Kris has 20 years experience in the telecoms sector as an analyst, journalist and research manager, including most recently a variety of roles with Informa Telecoms & Media and before that with Ovum and the Financial Times Group.