cloud
Where’s the beef in telco SaaS?
Microsoft Office 365 is becoming to telco SaaS what the Big Mac is to fast food. That’s not a health warning, but a fact, based on a 38-country study* of 51 communication service providers’ business SaaS portfolios that I’ve just completed. Microsoft powers an astonishing 51% of these CSPs’ productivity and collaboration offers. Want a SaaS… Read more
O2 network outage – still a lot of room for improvement in handling the customer experience
O2’s network outage is now into its second day. Not only is it demonstrating how seriously a problem like this can damage an operator’s business, it is also making it painfully clear how important it is for an operator to be proactive and communicate effectively with all of its customers in a situation like this.… Read more
What’s We-Government? Just Tweet the EU
Trending on Twitter isn’t a traditional political goal. Nor is having a Facebook page with thousands of friends. But that’s exactly the point. The European Commission’s Digital Agenda for Europe doesn’t want old school methods to talk to citizens or to broadcast its views. Instead, it wants to involve every European in critical decisions that… Read more
